Privacy Policy

Orange Handyman (“we,” “us,” or “our”) is a handyman service business serving the Orange County, California area. This Privacy Policy explains what information we collect from customers and website visitors, how we use it, and the choices you have. By using our website or requesting service from us, you agree to this Privacy Policy.

We collect only the information we need to provide handyman services, including:

• Contact information: your name, mobile or landline phone number, and email address.
• Service address: the street address or location where work is to be performed.
• Job details: the service you selected, your description of the work, preferred date and time, and any photos you choose to upload of the area or item that needs repair.
• SMS consent information: a record of whether you agreed to receive text messages from us, and the date and method of that consent, along with any later opt-out request.
• Communication records: messages, texts, emails, and call notes related to your request, estimate, or completed work.
• Basic technical data: limited technical information collected automatically when you use our website, such as your IP address, browser type, and the pages you visit. We use this to keep the site secure and to limit abusive or automated form submissions.

We do not knowingly collect information from children under 13, and we do not ask for sensitive information such as Social Security numbers.

We use the information you give us to:

• respond to your request and confirm we received it;
• prepare and discuss estimates and pricing for the work you asked about;
• schedule, reschedule, or confirm appointments and arrival windows;
• send you service updates, follow-up questions, and job completion information;
• perform the work you requested and provide customer support;
• keep records for invoicing, warranty, and legal or tax purposes;
• protect our website and prevent fraudulent or duplicate submissions.

Your phone number and SMS consent information are used specifically to communicate with you about the services you requested — appointments, estimates, scheduling, service updates, and customer support. We do not use your phone number to send you unrelated promotional campaigns.

Get Orange Handyman may collect your mobile phone number when you voluntarily provide it through our website — for example, when you request a free estimate or submit an appointment request. Entering a phone number by itself does not opt you into text messages. SMS messages are only sent to customers who actively check the optional SMS consent checkbox on our form, or who otherwise give us express permission.

When you provide SMS consent, we use your phone number and consent record to send customer-requested communications only, such as:

• estimate-related messages;
• appointment confirmations;
• appointment reminders;
• scheduling and rescheduling updates;
• service updates about work in progress or completed;
• responses to questions and requests you send us.

Mobile phone numbers and SMS opt-in/consent information will NOT be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Your SMS consent is specifically for Get Orange Handyman and is not transferred to any unrelated business.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

You may withdraw your SMS consent at any time by replying STOP to any message from us. Once you reply STOP we record the opt-out and stop sending you texts unless you later provide new consent (for example by replying START or by checking the consent box on a new request). Withdrawing SMS consent does not prevent us from contacting you by phone or email about work already in progress.

If you provide your mobile number and agree to receive text messages, we may text you about your service request, appointment confirmations and reminders, estimates, scheduling changes, and customer support. Message frequency varies based on your activity with us.

• Opt out at any time: reply STOP to any message and we will stop sending you texts.
• Get help: reply HELP for assistance, or contact us using the information below.
• Message and data rates may apply. Your mobile carrier’s standard messaging and data charges are your responsibility.
• Carriers are not liable for delayed or undelivered messages.
• Opting out of text messages does not prevent us from contacting you by phone or email about work already in progress.

Mobile phone numbers and SMS consent information are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. No mobile information will be shared with third parties for marketing or promotional purposes of any kind.

We do not sell your personal information. We share information only in these limited situations:

• Service providers: trusted vendors who help us operate the business — for example, our website and database hosting provider, our text messaging provider, and our email delivery provider. They may only use the information to deliver the service we requested on your behalf, and they may not use your mobile number or SMS consent data for their own marketing.
• Workers assisting on your job: the technician or helper assigned to your job may receive your name, address, phone number, job description, and photos so the work can be completed.
• Legal reasons: when required by law, subpoena, or to protect our rights, safety, or property.

Customer requests and photos are stored in a private, access-controlled database and private file storage. Photos are not publicly accessible; they can only be viewed through an authenticated business account using temporary, expiring links. Access to customer records is limited to the business owner and authorized personnel. Data is transmitted over encrypted (HTTPS) connections. No system is perfectly secure, but we take reasonable measures to protect your information.

We keep service requests, communications, and job records for as long as needed to serve you, honor warranties, resolve disputes, and meet legal or accounting requirements. You may ask us to delete your information as described below.

Our website uses only the cookies and local browser storage needed for the site to function — for example, keeping the business owner signed in to the admin dashboard. We do not use cookies to build advertising profiles, and we do not sell website data. If we add analytics in the future, it will be limited to aggregate, non-identifying usage statistics. You can block or delete cookies in your browser settings, though some site features may not work as intended.

• Ask what personal information we have about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, subject to records we must keep for legal, tax, or warranty reasons.
• Opt out of text messages by replying STOP, or of emails by asking us to stop.

California residents may have additional rights under California privacy law, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information. To make a request, contact us using the information below; we may need to verify your identity before responding.

We may update this Privacy Policy from time to time. The date below shows when it was last updated, and the current version will always be posted on this page.

Orange Handyman — owner Zack K.
Serving the Fullerton area and Orange County, California
Phone / text: (213) 543-9963
Hours: open 24 hours